1. GENERAL
What forms of payment are accepted by Alto da Barrosena House?
You can use the following payment methods: Bank Transfer (IBAN PT50 0033 0000 45419697780 05 BIC/SWIFT BCOMPTPL), PayPal.
We inform you that we do not accept cheque payments.
Is there Wi-Fi available?
We offer free unlimited Wi-Fi in the common areas and rooms.
Are there smoking areas?
No. All indoor spaces are non-smoking areas. You may only smoke outside.
How can I send my questions or opinions about Alto da Barrosena House?
You can use the form on the contact page of our website to share your opinion or ask questions.
2. HOW TO GET HERE
What means of transport are there from Francisco Sá Carneiro airport to Casa do Alto da Barrosena?
You can get there from the airport by car or TVDE.
Is it possible to book a transfer from the airport to Casa do Alto da Barrosena?
Yes. For more information, please contact us to find out the price and book your transfer.
Do we have private parking?
Yes. Available 24 hours a day. This service is free of charge.
3. CHECK-IN/CHECK-OUT
What are the check-in and check-out times?
Check-in can be made from 15:00; check-out must be made by 11:00.
Is it possible to check in early?
Subject to availability and prior contact, you can bring forward your check-in time.
Is late check-out possible?
Subject to availability and prior contact, you can postpone your check-out time.
Do you have a place to store your luggage after check-out?
Yes, all our guests can leave their luggage temporarily in a room suitable for this purpose.
4. ROOMS
Is it possible to add extra beds?
Yes. We have 2 extra beds available for children.
Are there rooms prepared for people with reduced mobility?
Yes.
5. CHILDREN
Are children allowed?
Yes.
6. RATES
Are the rates quoted per person or per room?
The rates shown are for accommodation/night.
Is breakfast included in the price of accommodation?
No.
7. BOOKINGS AT CASACERVEIRA.COM
What is a non-refundable booking?
A non-refundable reservation is a reservation that cannot be cancelled or changed.
Which payment methods are accepted on the website?
We accept the following forms of payment: Bank Transfer (IBAN PT50 0033 0000 45419697780 05 BIC/SWIFT BCOMPTPL), Paypal.
If I cancel my booking, what is the cancellation fee?
Cancellations are fully refundable up to 48 hours before check-in, after which a fee of 50% of the initial booking will be charged.
NON-REFUNDABLE CANCELLATIONS ON THE DAY OF CHECK-IN
NEED HELP?
Contact us at mail@casacerveira.com.
